How to deal with difficult people

This post comes to you from Action4Agriculture’s program manager

I have just signed up for a workshop with Amy Gallo,  an international expert in dealing with difficult people

Lets be honest with ourselves we can all be difficult to deal with if some-one touches the wrong buttons at the wrong time.

I manage a capability building program for young people who are “doers” and changemakers

I often find myself fielding calls asking for advice on how to handle people who are resistant to change

The first thing I say is “This is not my area of expertise”

Whilst I have done multiple workshops across the world with world class experts like Amy. Its one thing to learn the theory, its another to put into into practice, another to find safe spaces to practice it and the mega important one finding the role models in the Compassion Curiosity Framework space  that you can surround yourself with, learn from and channel when you need to

What my years of training has allowed me to do is identify the people who do it well and they make my heart sing

I saw an extraordinary example when I watched Series 12 Episode 2 of Call the Midwife recently

This 4 min video collates the scenes that I am referring to. Watch how Sister Julienne role models the Compassionate Curiosity Framework ( hear Kwame Christian talk about the framework here )

1. Acknowledging emotion

2. Getting curious with compassion

3. Engaging in joint problem solving